Terms and Conditions Use of the elang138 Platform

01 Eligibility and Acceptance of Terms

The elang138 platform may only be used by individuals who meet the following eligibility requirements. By registering or accessing any part of this platform, you confirm that you satisfy all stated conditions.

• You are 18 years and above or meet the minimum legal age required in the jurisdiction where you reside, whichever is higher.
• You are an individual with full legal capacity to enter into a binding agreement.
• You are not prohibited by any applicable law or regulation in your jurisdiction from using online gaming services.
• You are not registering on behalf of another person or using another person's identity during registration.
• You have not previously had an account closed by elang138 due to a breach of these terms.

Elang138 takes child protection seriously and encourages parents and guardians to use parental control software to prevent children from accessing online gaming platforms.

02 Registration & Account Management

Each user is only permitted to hold one account only on the elang138 platform. Creating multiple accounts is a serious violation that may result in the closure of all associated accounts without prior notice.

During registration, you are required to:

• Providing complete, accurate, and up-to-date personal information, including your full name, active Malaysian mobile number, and date of birth.
• Setting a strong password and keeping it confidential. elang138 will never ask for your password through any communication channel.
• Notifying elang138 immediately if you suspect that your account has been accessed without authorization.
• Updating your profile information should any previously provided details change.

As part of the Know Your Customer (KYC) process, elang138 reserves the right to request identity verification documents at any time. Documents commonly required include a copy of your MyKad, passport, or other valid identification. Withdrawals may be placed on hold until the KYC process is fully completed.

You are solely responsible for all activities that occur under your account. elang138 is not liable for any losses arising from your failure to protect your login credentials.

03 Deposits, Withdrawals and Financial Transactions

Elang138 supports a wide range of popular payment methods in Malaysia, including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and Boost. All financial transactions are protected by 256-bit SSL encryption and processed in accordance with international PCI DSS standards.

Regarding deposits:

• All deposits must be made using a payment method registered in your own name. Deposits from third-party accounts are not accepted.
• Deposits are credited to your gaming account instantly upon payment confirmation from the payment processor.
• Elang138 reserves the right to hold and review any suspicious deposits before crediting them to an account.
• Minimum and maximum deposit limits vary by payment method and can be reviewed in the deposit section of your account.

Regarding withdrawals:

• All withdrawals must be made to a bank account or e-wallet registered under the same name as your elang138 account.
• Your first withdrawal requires completed KYC verification before it can be processed.
• Elang138 reserves the right to request proof of source of funds if the withdrawal amount exceeds a certain threshold.
• Any attempt to withdraw funds through fraudulent or unauthorized means will result in account closure and reporting to the relevant authorities.

04 Bonuses, Promotions and Wagering Requirements

Elang138 offers a variety of bonuses and promotions to members from time to time. Each bonus is subject to a wagering requirement and specific conditions stated in the relevant promotion terms.

• Bonuses may only be claimed once per player unless otherwise stated in the promotion's terms.
• Wagering requirements must be fully met before any funds derived from a bonus can be withdrawn.
• Different games may contribute at different rates toward fulfilling wagering requirements — details are stated in each promotion's terms.
• Elang138 reserves the right to void bonuses and associated winnings if there is evidence of bonus abuse or fraud.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash without meeting the wagering requirements.
• Elang138 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.

Players are encouraged to read and fully understand the terms of each promotion before claiming a bonus. If you have any doubts, please contact our customer support team before accepting it.

05 General Game Rules

All games on the elang138 platform use a random number generator (RNG) certified by internationally accredited independent testing bodies. This ensures that every game outcome is random, fair, and cannot be influenced by any party.

• Game results recorded by elang138's servers are final and cannot be disputed on the grounds of a display error on the user's device.
• In the event of a technical disruption during a game session, elang138 will make a fair ruling based on server records.
• Players are responsible for ensuring their internet connection is stable while playing. elang138 is not liable for any losses resulting from connectivity issues on the player's end.
• The use of bots, automation software, or any tool designed to gain an unfair advantage is strictly prohibited and may result in account closure and forfeiture of all balances in the account.
• The return-to-player (RTP) rate for each game is available for review by all registered members via the respective game information page.

06 Prohibited Conduct

Use of the elang138 platform is subject to a strict code of conduct. The following activities are strictly prohibited and may result in immediate action, including account closure without refund:

• Fraud and manipulation: Any attempt to cheat, manipulate, or exploit vulnerabilities in the platform's systems.
• Money laundering: Using the elang138 platform for money laundering or any other illegal financial activity.
• Collusion: Unlawfully colluding with other players to gain an unfair advantage, particularly in poker or Live Casino games.
• Multiple accounts: Registering or using more than one account, whether directly or through an intermediary.
• False information: Providing false, inaccurate, or misleading personal information during registration or the KYC process.
• Bonus abuse: Manipulating the bonus system through dishonest means, including registering multiple accounts to claim bonuses repeatedly.
• Hacking and cyberattacks: Any attempt to hack, disrupt, or compromise the security of elang138's systems.

07 Account Closure and Suspension

Elang138 reserves the right to suspend or close any account at any time for the following reasons:

• Violation of any provision within these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to complete the KYC process within the specified timeframe.
• Requests from legitimate legal authorities.
• A self-exclusion request from the player themselves.

Players may also close their own account at any time by contacting our customer support team. Prior to closure, all wagering requirements tied to active bonuses must be completed, or those bonuses will be forfeited. Eligible cash balances not subject to wagering requirements will be returned via the original payment method within the specified timeframe.

08 Limitation of Liability

Elang138 shall not be liable under any circumstances for any indirect, incidental, special, or consequential loss or damage arising from the use of or inability to use this platform, including but not limited to:

• Financial losses arising from gaming activity.
• Service disruptions caused by system maintenance, technical issues, or circumstances beyond elang138's control.
• Losses resulting from unauthorized account access caused by the player's failure to protect their login credentials.
• Any damage to a player's device or software resulting from accessing the elang138 platform.

Elang138's maximum liability to any player under any circumstances shall not exceed the total amount deposited by that player in the 30 days prior to the claim being made.

09 Intellectual Property

All content on the elang138 platform — including but not limited to logos, graphics, text, user interfaces, software code, domain names, and design elements — is the exclusive property of elang138 or parties that have licensed it to elang138.

• Players are not permitted to copy, redistribute, republish, or use any platform content for commercial purposes without prior written consent from elang138.
• The brand name "elang138" and its logo are registered trademarks protected under applicable intellectual property laws.
• Any infringement of elang138's intellectual property rights will be subject to appropriate legal action.

10 Amendments to Terms and Conditions

Elang138 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. All amendments take effect immediately upon publication on this website.

It is your responsibility to review this page periodically for any changes. Your continued use of the elang138 platform after any amendments are published constitutes your acceptance of and agreement to the updated terms.

11 Applicable Law and Dispute Resolution

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where elang138 is registered and operates. Any dispute arising from or in connection with these Terms and Conditions shall be resolved through the following process:

1. First-level resolution: Reach the elang138 customer support team directly. Most issues are resolved within 48 business hours.
2. Formal appeal: If an issue cannot be resolved at the first level, you may submit a formal written appeal to elang138 management via our support email address.
3. Arbitration: If a resolution is still not reached, the dispute will be referred to independent arbitration in accordance with the arbitration rules established by elang138.

12 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions or your use of the elang138 platform, please reach out to our team through the following channels:

• Live Chat: Available 24/7 directly from the elang138 website or app — the fastest way to get an immediate response.
• Email: [email protected] — for detailed enquiries requiring documentation or supporting evidence.
• WhatsApp: The official elang138 WhatsApp number is available in the Contact Us section of the platform after you log in.

The elang138 customer support team operates 24 hours a day, 7 days a week, 365 days a year with no breaks. Average live chat response time is under two minutes for general inquiries.